Make your own free website on Tripod.com








Policies
Disclosure & Return Policies













Home | Disclosure & Return Policies





Incense N Things, a division of

Roman Innovations, Inc., Disclosure and Return Policies

 

Incense N Things, a division of Roman Innovations, Inc. is the distributor of products for Internet discount buying. Our customers are seeking to purchase products in small quantities.  Incense N Things, a division of Roman Innovations, Inc. is an Internet website for obtaining SAVINGS, DISCOUNTS, VALUES and COMPETITIVE ADVANTAGES.

Safe Buying with Incense N Things, a division of Roman Innovations, Inc.

Enjoy safe and secure buying with Incense N Things, a division of Roman Innovations, Inc.. Because we care about the safety of your credit card transactions, the company utilizes PayPal, which uses Secure Socket Layer (SSL), an encryption technology so that unauthorized parties cannot read the information that you send. Not even company personnel have access to your vital and sensitive information. It's our way of making sure your credit card is safe and secure.  Please visit www.paypal.com for more information.


Terms of Web Site Use

Please read the following terms of use and disclaimer carefully before using this website ("this site"). By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site.

The use of this Web site (www.incensenthings.com) is governed by the policies, terms and conditions set forth below. Please read them carefully. When you use this Web site, place an order via the Internet, that indicates your acceptance of these terms and conditions. Incense N Things, a division of Roman Innovations, Inc. reserves the right to make changes to the Incense N Things, a division of Roman Innovations, Inc. Web site and these terms and conditions at any time.


Disclaimer/Limitation of Liabilities

Incense N Things, a division of Roman Innovations, Inc., LLC, owner of www.incensenthings.com is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its content. Incense N Things, a division of Roman Innovations, Inc., disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Incense N Things, a division of Roman Innovations, Inc., does not represent or warrant that the information accessible via this site is accurate, complete, or current. Price and availability information is subject to change without notice.

Customers should recognize that many of the products sold on Incense N Things, a division of Roman Innovations, Inc. are of a closeout nature, discontinued lines, seconds and/or reconditioned (clearly marked), or new.

Except as specifically stated on this site, neither Incense N Things, a division of Roman Innovations, Inc., nor any of its directors, officers, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.


Copyright

All site design (with the exception of the initial template as provided by Tripod.com), text, graphics, interfaces, and the selection and arrangements thereof are 2003-2004, Incense N Things, a division of Roman Innovations, Inc.,. All rights reserved. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with the company or using this site as a Buying resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or replication, without prior written permission of Incense N Things, a division of Roman Innovations, Inc., is strictly prohibited.


Trademarks

All trademarks, service marks, and trade names (collectively the "Marks") are proprietary to Incense N Things, a division of Roman Innovations, Inc., or other respective owners that have granted the company the right and/or license to use such Marks.


External Sites

This site may contain links to other sites on the Internet that are owned and operated by Incense N Things, a division of Roman Innovations, Inc., LLC or third party vendors and other third parties (the "External Sites"). You acknowledge that the company is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.


Funds and Payments

All Incense N Things, a division of Roman Innovations, Inc. items are priced in United States Dollars (USD). Incense N Things, a division of Roman Innovations, Inc. accepts from United States of America (excluding USA territories), American Express, MasterCard, Visa, and Discover credit cards, as provided by PayPal. Incense N Things, a division of Roman Innovations, Inc. also accepts prepaid orders with certified checks, e-checks, and money orders drawn on a USA bank and payable in U.S. currency.

Incense N Things, a division of Roman Innovations, Inc. reserves the right to require additional information prior to processing any order. Failure to provide requested information in a suitable and timely fashion will result in a delay of order processing and possible order cancellation.  Prices subject to change.


Sales Tax Information

Products on this site are for individual persons or companies purchasing for individual use.  We are unable to provide large quantities of any product displayed on this site.  Sales tax is therefore charged for any items on this site.   The company is not responsible for additional tariffs, duties or any form of taxation that apply to items shipped to other states or outside the United States, unless or until governmental policy is established requiring Internet sales to collect applicable sales tax on a state by state basis.


Order Acceptance

The receipt of an e-mail confirmation does not constitute the acceptance of an order or as a confirmation of an offer to sell. Incense N Things, a division of Roman Innovations, Inc. reserves the right, without prior notification, to limit the order quantity of any item on an order. We reserve the right to refuse any order for any reason.

Incense N Things, a division of Roman Innovations, Inc. reserves the right to eliminate products for sale at any time on the site www.incensenthings.com. Incense N Things, a division of Roman Innovations, Inc. will use all reasonable best efforts to ensure that all products listed are available. Should a product or products become sold out or unavailable for any reason, prior to removal from the website, neither Incense N Things, a division of Roman Innovations, Inc. nor any of its directors, officers, employees or other representatives will be held liable for damages, replacement or losses as a result of this occurrence.

Receiving confirmation of an order, either electronically or otherwise, does not signify Incense N Things, a division of Roman Innovations, Inc.'s acceptance of the order nor does it affirm confirmation of Incense N Things, a division of Roman Innovations, Incs.,  offer to sell products to you. Incense N Things, a division of Roman Innovations, Inc. reserves the right at any time after receipt of the order to accept or decline your order for any reason.

Please contact us at incensenthings@ameritech.net or by phone at 773-637-8642.


Order Adjustment and Cancellation

Incense N Things, a division of Roman Innovations, Inc. cannot accept change of shipping address requests after an order has been processed. Should you require the modification of an address (missing suite number, transposed street number etc.) please contact Customer Service immediately (within 24 hours of order transmission) at incensenthings@ameritech.net or by phone at 773-637-8642. Should you require a complete change of "Ship To" information you will be required to cancel your order and re-enter it. Incense N Things, a division of Roman Innovations, Inc. reserves the right to refuse shipment to temporary addresses without prior payment in full.

Incense N Things, a division of Roman Innovations, Inc. can not accept Post Office Box addresses for shipment. We can only ship to physical street addresses. Shipping addresses must comply with commercial delivery standards used by all majors carriers, such as UPS, USPS, Federal Express, Airborne Express and DHL.

In the event you desire to cancel an order, please notify us within 24 hours of order placement. Email incensenthings@ameritech.net or call 773-637-8642. Please provide the Order number and reason. If you desire to cancel an order after the 24 hour period, it is probable that the order will have been processed. If the shipment can be canceled, we will cancel the order. If not, the return policy will be in effect with return shipping charges applicable.


Shipping Methods and Options

Shipping costs may vary. Unless otherwise noted, shipping and handling will be added to the cost of the order.  Please call 773-637-8642 for shipping destinations outside the United States of America.

Shipping charges are stated on orders up to $45, with surcharges possible on oversize packaging, overly heavy contents, or products requiring special shipping procedures (such as hazardous or flammable materials). For orders of over $45, shipping is free, but subject to change at any time.  (This doesn't apply to international orders.)


Delivery Times and Requirements

Upon receipt of an order Incense N Things, a division of Roman Innovations, Inc. processes the order within 48 hours. 80% of our deliveries arrive within 14 business days. Shipping confirmation emails will be sent to you when your products leave the warehouses. Incense N Things, a division of Roman Innovations, Inc. in all cases tries to expedite all orders in a timely fashion. Multiple shipping points, backordered product and availability of the product(s) are considerations impacting delivery time. Customers shall be advised as to out of stock products which may no longer be available.


Discontinued Products

You will be notified immediately of any product that may be discontinued. If the product you ordered has been discontinued or is no longer available, we will contact you to offer a substitute product: or, if you choose, you may cancel your original order. For assistance, e-mail incensenthings@ameritech.net or call 773-637-8642.


Return Policy

Incense N Things, a division of Roman Innovations, Inc. works very hard to earn customer satisfaction.  Despite our best efforts, everything does not always go according to plan. We know that... sometimes orders are short shipped... sometimes merchandise is broken... sometimes the wrong product is sent. When that happens, we have the following returns policy. Please read carefully as it is strictly enforced.

Incense N Things, a division of Roman Innovations, Inc. guarantees full credit for product only or, if available, replacement for all defective items or items shipped in error. You may return a defective or product shipped in error up to 14 consecutive days after you receive it. NO REFUNDS WILL BE AUTHORIZED AFTER 14 CONSECUTIVE DAYS. All shipping costs for merchandise authorized by Incense N Things, a division of Roman Innovations, Inc. to be returned to Incense N Things, a division of Roman Innovations, Inc. shall be at the company's expense. All returns require a Return Merchandise Authorization number (RMA#) which is good for 14 days. NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA#. This policy is strictly enforced.  Save for defective items, all products purchased are "final sales" and no warranties are implied, written or verbal or otherwise.

"Bargain Basement" area products purchased are "final sales" and sold "AS IS" and can not be returned under any circumstances. No warranties are implied, written or verbal or otherwise.

Please call Customer Service at 773-637-8642 or E-mail incensenthings@ameritech.net to get a Return Merchandise Authorization number (RMA#).

The liability of Incense N Things, a division of Roman Innovations, Inc. for losses or damages, arising out of any cause whatsoever, is limited to full refund of the purchase price or at our option, repair or replacement of the product(s). Incense N Things, a division of Roman Innovations, Inc. shall not be liable for any consequential or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

If you decide to return undamaged or non-defective products, you will be responsible for a 15% restocking fee.


Typographical Errors

The company is not responsible for typographical error or omissions relating to pricing, copy, photography or application. In the event of a pricing error you will be contacted via e-mail, facsimile or USPS Mail with the corrected pricing information.


Customer Quotes

Incense N Things, a division of Roman Innovations, Inc. management and employees love feedback regarding the job we are doing to serve our customers. If you would like to submit a comment for inclusion in the quote boxes, send an email to incensenthings@ameritech.net including:

                                 Your full name (we will publicly display only your last initial).

                                 Your city and state.

                                 The message you'd like to share with other customers.

                                 Explicit permission to use the quote on our website.

Messages submitted to Incense N Things, a division of Roman Innovations, Inc. for inclusion are posted only with the customer's permission and at the sole discretion of Incense N Things, a division of Roman Innovations, Inc. management.


Customer Service

Incense N Things, a division of Roman Innovations, Inc. is dedicated to providing you, our valued customer, with the best and most courteous service. Please call or e-mail us if you have any questions.

Phone: 773-637-8642  FAX: 815-301-9521
E-mail: incensenthings@ameritech.net


Corporate Address:

Incense N Things, a division of Roman Innovations, Inc.
P.O. Box 2532

Northlake, IL 60164-7532
USA
Phone: 773-637-8642 FAX: 815-301-9521
E-mail:
incensenthings@ameritech.net